Return and Exchange Policy

Thank you for choosing Sollak Designs! We are committed to ensuring your satisfaction with our fashion and imitation jewelry. If you are not completely happy with your order, our Return and Exchange Policy is designed to assist you.

1. Return and Exchange Window

You have 48 hours from the time of delivery to request a return or exchange for the entire order. Individual pieces cannot be returned or exchanged separately from the whole order.

2. Conditions for Returns and Exchanges

To be eligible for a return or exchange of the entire order, the following conditions must be met:

  • All items in the order must be in their original condition, unused, and with all original packaging, including tags and labels.
  • Items should not be damaged or altered in any way.

3. How to Initiate a Return or Exchange

To start a return or exchange for your entire order, please follow these steps:

  • Contact our customer service team at +919871761387 or email us at support@sollakdesigns.com within 48 hours of receiving your order.
  • Provide your order number and details of the reason for the return or exchange.
  • We will guide you through the return process and provide you with further instructions.

4. Return Shipping Costs

Sollak Designs covers the cost of return shipping. You will not incur any charges for returning your order, provided you follow our return process and policies.

5. Refunds

Once we receive and inspect the returned order, we will process a full refund to your original payment method. Refunds will be issued within [insert typical timeframe, e.g., 7-10 business days] after the return is processed.

6. Exchanges

If you wish to exchange your entire order for a different product, please inform us at the time of your return request. We will arrange for the exchange and dispatch the new items as soon as possible, subject to availability.

7. Non-Returnable Items

Please note that individual pieces cannot be returned or exchanged separately. The entire order must be returned for a refund or exchange. Custom-made items or sale items, if applicable, may not be eligible for return or exchange.

8. Contact Information

For any questions or assistance regarding returns or exchanges, please contact our customer service team at +919871761387 or email us at support@sollakdesigns.com. We are here to help and ensure a smooth return or exchange process.

Thank you for shopping with Sollak Designs! We value your business and look forward to serving you again.