Frequently Asked Questions

1. What types of jewelry does Sollak Designs offer?

Sollak Designs features a curated collection of fashion and artificial imitation jewelry, sourced from around the world. Our selection includes unique and stylish pieces suitable for various occasions.

2. Do you offer international shipping?

At this time, Sollak Designs ships exclusively within India. We are committed to delivering excellent service to our Indian customers.

3. How long does shipping take?

We offer free shipping on all orders. Our processing time is typically 48 hours. Once dispatched, you can expect delivery within 7 to 10 business days, depending on your location.

4. Can I pay for my order using Cash on Delivery (COD)?

Yes, we accept Cash on Delivery (COD). You can choose this payment option during checkout and pay in cash when your order is delivered.

5. What is your return and exchange policy?

Sollak Designs provides a return and exchange policy within 48 hours of delivery. If you are not satisfied with your entire order, you can request a return or exchange within this period. *Please note that individual items from the order cannot be returned or exchanged separately. The entire order must be returned for a refund or exchange.

6. How do I initiate a return or exchange?

To start a return or exchange for your entire order, please follow these steps:
- Contact our customer service team at +919871761387 or email us at support@sollakdesigns.com within 48 hours of receiving your order.
- Provide your order number and details of the reason for the return or exchange.
- We will guide you through the return process and provide further instructions.

7. Are there any conditions for returns and exchanges?

Yes, all items in the order must be in their original condition, unused, and with all original packaging, including tags and labels. Items should not be damaged or altered in any way.

8. Will I be charged for return shipping?

No, Sollak Designs covers the cost of return shipping. You will not be charged for returning your order, provided you follow our return process and policies.

9. How can I track my order?

Once your order is dispatched, you will receive a tracking number via email. You can use this number to monitor the status of your shipment through our courier partner’s website.

10. What payment methods does Sollak Designs accept?

In addition to Cash on Delivery (COD), we accept various payment methods including credit/debit cards, net banking, and other secure options. You can choose your preferred method at checkout.

11. How can I contact customer service?

For any questions, concerns, or assistance, please reach out to our customer service team at +919871761387 or email us at support@sollakdesigns.com. We are here to ensure your experience with Sollak Designs is smooth and satisfying.